Q: Are all of your products made in USA?
A: The majority of our products are made in the USA including all of our paints, papers and cut and sewn items. We do import some items including handmade papers from India, wooden and metal items from China and specialty papers from Europe.
Q: What if I cannot find what I am looking for?
A: Try the search button, you can put in the item number, name, color or description and in most cases the item will show up, but if you have no luck, please email us at firstname.lastname@example.org and let us know what we are missing and we will see what we can do to help.
Q: Do you offer any of your products in bulk?
A: We do and we can provide more information. Please email us at email@example.com Ask about our volume discounts for higher quantities.
Q: Can I use your products to make and re-sell items?
A: Yes you can. If you have specific questions about our policies please email us at firstname.lastname@example.org Also let us know if you would like to receive the items without labels and unfolded so that you do not have to take the time to remove them or folding wrinkles. We cannot avoid all wrinkles, but we can reduce them.
Q: How do you handle out of stock items?
A: While we aim to be 100% in-stock, that is not always possible. We will ship your order as complete as possible within 48 hours and will let you know what is not available to ship.
Q: Do you offer custom made items?
A: Yes we do on a case-by-case basis, please contact us at email@example.com and share the details of your project.
Q. Do you offer screen printing services?
A. Yes we do offer screen printing on products we produce. We do require a minimum order of 50 screen printed items.
Q: What is your return policy?
A: We have a 100% satisfaction guarantee policy. It is our hope that you are happy with the products you ordered and that they arrive to you in perfect condition.
- damaged good - please contact us and we will work with you to replace the goods or give you credit for the damaged items
- unwanted product - if the items you received are not what you are looking for you can return them for a full credit. We ask that you pay the return freight and we will credit your account.
- all other inquiries please contact us at firstname.lastname@example.org
Thanks for stopping by!