Q: What is your shipping location?
A: 2300 S. Old Missouri Road, Springdale, AR
Q: What are shipping costs in the US?
A: We offer free shipping in the US on both retail and wholesale orders (wholesale orders require a minimum of $50 and retail $10 (effective 1/1/2018)
Q: Do you ship international orders?
A: Yes we do, we are working on adding shipping details for all countries. If you do not see your country’s information available, pleas let us know at email@example.com. We are not able to offer free shipping on International orders. You will pay no more than $25 for your order and if it is less we refund the shipping on all retail orders. For Wholesale orders we work with you to provide the best freight costs or we can use your carrier.
Q: Do you offer wholesale pricing?
Q: How long will it take for my order to ship?
A: We strive to ship orders within 48 hours, we do all we can to ship within 5 days. If orders contain items that are custom sew, lead-time could be a few additional days. Let us know if there is date you need the shipment by and we will work with you to get it there on time.
Q: Do you offer expedited shipping?
A: If you are in need of product shipping in an expedited method we can help you. Please submit your order and note in comments that you require expedited shipping and we will call you immediately to discuss the details.
Q: Are all of your products made in USA?
A: The majority of our products are made in the USA including all of our paints, papers and cut and sewn items. We do import some items including handmade papers from India, wooden and metal items from China and specialty papers from Europe.
Q: What if I cannot find what I am looking for?
A: Try the search button, you can put in the item number, name, color or description and in most cases the item will show up, but if you have no luck, please email us at firstname.lastname@example.org and let us know what we are missing and we will see what we can do to help.
Q: Do you offer any of your products in bulk?
A: We do and we can provide more information. Please email us at email@example.com Ask about our volume discounts for higher quantities.
Q: Can I use your products to make and re-sell items?
A: Yes you can. If you have specific questions about our policies please email us at firstname.lastname@example.org Also let us know if you would like to receive the items without labels and unfolded so that you do not have to take the time to remove them or folding wrinkles. We cannot avoid all wrinkles, but we can reduce them.
Q: How do you handle out of stock items?
A: While we aim to be 100% in-stock, that is not always possible. We will ship your order as complete as possible within 48 hours and will let you know what is not available to ship.
Q: Do you offer custom made items?
Q. Do you offer screen printing services?
A. Yes we do offer screen printing on products we produce. We do require a minimum order of 50 screen printed items. If you are interested in a quote fill out this Screen Printing Form and we will get back to your shortly.
Q: What is your return policy?
A: We have a 100% satisfaction guarantee policy. It is our hope that you are happy with the products you ordered and that they arrive to you in perfect condition.
- damaged good - please contact us and we will work with you to replace the goods or give you credit for the damaged items
- unwanted product - if the items you received are not what you are looking for you can return them for a full credit. We ask that you pay the return freight and we will credit your account.
- all other inquiries please contact us at email@example.com
Thanks for stopping by!